Shipping and Return Policy

Hyde Vape Official Store offers comprehensive shipping and return policies to ensure customer satisfaction. Here’s a detailed overview:

Shipping Policy:

  • Processing Time: Orders are processed within 1 business day. Orders are not processed or shipped on weekends or holidays. Hyde Vape Official
  • Domestic Shipping (United States):
    • Overnight Shipping: Delivered the next business day after processing.
    • 3-Day Shipping: Delivered within three business days after processing.
  • International Shipping:
    • Overnight Shipping (1 Day): Delivered the next business day after processing.
    • 3-Day Shipping: Delivered within three business days after processing.
  • Shipping Costs: Calculated at checkout based on location, shipping method, and order weight.
  • Order Tracking: Customers receive a shipping confirmation email with tracking information once the order is shipped.
  • Delays and Issues: Unforeseen circumstances like weather conditions or customs delays may affect delivery times. Significant delays will be communicated by the customer support team.
  • Incorrect Shipping Information: Customers are advised to ensure accurate shipping details. The store is not responsible for delays or losses due to incorrect addresses. Immediate contact is recommended if an error is noticed.

Return and Refund Policy:

  • Return Period: Customers have 30 days from the date of purchase to request a return or refund. Hyde Vape Official
  • Eligibility: Items must be unused, in the same condition as received, and in the original packaging. A receipt or proof of purchase is required.
  • Return Process: Customers should contact the store via email to initiate a return. Items should not be sent back to the manufacturer.
  • Refunds:
    • Inspection: Once the returned item is received and inspected, customers are notified of approval or rejection.
    • Approved Refunds: Processed and credited to the original payment method within a certain number of days.
    • Non-Refundable Items: Sale items cannot be refunded.
  • Exchanges: Replacements are offered for defective or damaged items. Customers should email the store to arrange an exchange for the same item.
  • Contact Information: For returns, refunds, or exchanges, customers can reach out via email at sales@hydevapeofficialstore.com

These policies are designed to provide a seamless shopping experience for customers of Hyde Vape Official Store.